Do you have a PlayStation 4 console? Have you ever made an error and you have not known what to do? If so, you have nothing to worry about. Although the PlayStation 4 is a great console, like any other electronic device, it is not perfect. Therefore, sometimes there are certain problems that users have notified and for which, fortunately, there are some potential solutions.
Thus, in the following guide what we have wanted to do is to summarize in a simple list the most common Ps4 controller not charging problems and how they can be fixed to enjoy the wide and fantastic library of games on the market. If you are a real gamer know that these mistakes can drive you crazy and we do not want that to happen. So, take a deep breath, read our recommendations and play again as soon as possible.
The first thing: get in touch with Sony:
In this section, you will find all the information you will need to get in touch with Sony if your problem is not reflected in our guide.
Phone: 1-800-345-7669 (available Monday through Sunday, 6 am to 10 pm PT)
Live chat support
Problem 1) Malfunction: Blinking blue light:
After three years, the “Blue Line of Death” remains the most crippling problem of the PS4. However, unlike the “Red Ring of Death” on the Xbox 360, the pulsating blue line does not mean that your console is dead, but it is an indicator to inform you that you are in a serious problem.
Regularly, when turning on the PS4, the LED light that adorns the side of the console should blink rapidly in blue before turning white. However, in the consoles that suffer from the “Blue Line of Death”, the blue light flashes continuously, indicating that there is a problem transmitting the video and then it goes out inexplicably.
In this problem, it has become so common in some PS4, especially those that were manufactured between the end of 2013 and the beginning of 2014, that Sony decided to publish a guide with possible solutions to this problem. Hopefully, these options can help you.
Update the firmware of your TV: some users have noticed that the TV firmware update has resolved the lack of audio and video signal. If you have a new TV with Internet connectivity, check the TV’s instruction manual and update your firmware. Remember that by doing so you can alter the HDMI settings and fix the compatibility of the device.
Check the HDMI ports: check both the HDMI port of your TV and your PS4 to see if there are abnormalities or serious damage, along with the HDMI cable. If possible, try testing with alternative HDMI cables.
Verify power source: Touch the power button on the front of the PS4 for at least seven seconds, or until the system beeps twice and turns off. Then, disconnect the AC power cord from the electrical outlet and verify that the AC IN connector and the power cord do not show any visible damage or abnormalities.
Check the hard drive: Make sure your PS4 is turned off, then disconnect the AC power cord and any other connected cables before moving the HDD out. Once removed, inspect the hard drive for possible damage and make sure it is properly seated in the hard drive bay.
Driver reset: check that everything is connected correctly. Press and hold the PS button on your controller until the system light turns orange. Then, press and hold the PS button again until the light turns white. We have tried this method and can make your PS4 start properly.
Problem 2) Malfunction: Red light flashing:
Although the appearance of the “Red Line of Death” is not as serious as the blinking blue light mentioned above, we must pay attention.
If you have a console that suffers from the “Red Line of Death”, you will see that the LED indicator light that adorns the side of the console will flash red repeatedly, and then turn off after the system emits three different beeps.
According to the user guide of PS4 made by Sony, this problem is due to overheating of the equipment, possibly caused by the malfunction of the fan. However, some users reported the problem, minutes after turning on the console for the first time.
If the problem persists and is not solved by any of the following possible solutions, contact customer service for PlayStation or take your console directly to a Sony official retail store to request a repair or replacement.
Let it rest: touch the power button on the front of your PS4 for at least seven seconds, or until the system beeps and turns off. Then, unplug the power supply and let the console rest for a long period, or until it cools down enough, before turning it back on.
Give it ample space: place your PS4 in a well-ventilated area so you have enough room to breathe. In addition, some users have reported that placing the console vertically helps to reduce overheating (although this recommendation should not be taken into account if the position blocks lateral ventilation access)
Problem 3) HDMI port and HDMI cable defective:
In the past, some users reported certain problems with the HDMI port on their PS4 units, which, most of the time was caused by the obstruction of a piece of the bent metal unknown, inside the HDMI port built into the console.
Although this problem was solved in the new consoles, if you buy a second-hand unit or if you still have problems with the HDMI port, here we show you possible solutions.
If none of the possible solutions we show to solve the problem, try to contact Sony. Although it is not confirmed, it is likely that Sony will send you a free replacement cable in a matter of days, once the problem has been confirmed.
Check the HDMI ports: check the HDMI port of your TV and your PS4 to see if there are abnormalities or serious damage, along with your HDMI cable. Also, try to try other HDMI cables.
Fold back the metal: if you can clearly see a piece of metal bent up into the HDMI port of the console, bend the damaged piece down with a pin or small tool. Also, make sure the port has not removed any teeth or caused any additional damage to the HDMI cable. If this is the problem, you can contact Sony and request a replacement, even if the console starts working.
Use a different HDMI cable: if you are unfortunate enough to receive a defective HDMI cable from Sony, simply use another available cable.
Problem 4) Damaged DualShock 4 analog controls:
Although we like many things about the DualShock 4 controller, the soft rubber padding it has can easily break when playing a game that requires fast movements, such as Bloodborne. But, quiet, that the fact that you get damaged this rubber does not mean you have to get rid of the driver.
The covers of the analog controls, like GelTabz , available in stores like GameStop and Amazon , can be purchased, to have an even more comfortable gaming experience and protect the device. Despite their flat design, they have a light texture, so your fingers do not slip and best of all, there are four included in each package.
Problem 5) Running out of storage space:
Newer PlayStation 4 systems, including the “slim” model and the more powerful PlayStation 4 Pro, have increased internal storage to 1TB. It is a lot of space for several AAA games, being able to save some of your “new favorites” without having to erase anything. However, those who have an internal 500GB drive are going to be running out of space frequently, especially since game updates make them larger than they were at launch.
Connect an external USB hard drive to your console. The PS4 works with any hard disk compatible with USB 3.0. Simply, connect it to one of the USB ports on the PS4 and select the Format as the extended storage option.
You can also change the internal storage of your PlayStation 4. Any 2.5-inch drive with storage above 160GB will work with your system, and you can change it without voiding your Play warranty.
You can also upload all your files in the cloud through PlayStation Plus or in a flash drive, so you can easily recover them.
Problem 6) Connect the PlayStation to the network:
The connectivity problems to the network are the most repeated complaint in the forums of the PS4, and often manifest as errors NW-31201-7 and WV-33899-2. The PSN falls more frequently than we would like, although it does not do so for very long periods. In general, network errors can be attributed to the PSN subjected to service maintenance (error code CE-33991-5) and you simply have to arm yourself with patience and wait. However, if it is not maintenance, there are other methods to reconnect.
Change DNS settings: if all your other devices are working on your home network, but you still can not connect to your PS4, modify your DNS settings. First, go to Network Settings and choose Custom for the type of connection you will use, whether Wi-Fi or cable. Select the network, choose the configuration of the automatic IP address and select “do not use” for the DHCP hostname. You should see a warning with two different DNS settings: choose the manual. Next, configure the main DNS as “22.214.171.124” and the secondary DNS as “126.96.36.199”.
The Console Should Reconnect:
Update your router’s firmware: outdated firmware can often cause connection problems. Normally, there is information on the bottom or back of your router/modem on how to verify if there is a firmware update.
Unplug and re-plug: turn off your PS4 and unplug it. Then, unplug your modem/router. Wait a few minutes and reconnect and connect the modem and the router. Once started and online, plug your PS4 back in and turn it on. This should completely reset your PS4 and your home network.